Vacancy - Member & Customer Services Support Officer

Vacancy - Member & Customer Services Support Officer

08 June 2021

The role

Salary: £23,000-25,000
Hours: 35 hours per week. We’re happy to talk flexible working.
Based: Initially home-based. Once restrictions lift, there will be options to work from our offices.
PVG: Basic Disclosure. Wherever we go and whatever we do, we put young people’s safety and wellbeing first

We’re looking for an enthusiastic customer services and admin wiz to join our fun and friendly Central Services Team!

This is an exciting role that makes a big difference. You’ll work with the team to be the first point of call for our enquiries, and give excellent administration support to our staff and volunteer teams. You’ll also work with our customers booking at our fantastic Scout Adventures Centres, giving first-class support through the booking journey, and building great lasting relationships.

Initially this work will mostly be carried out virtually and online. As we move through the phases of recovery from the Coronavirus crisis the delivery of this work will adapt.

If you’re friendly and approachable, a real people person, have a great eye for detail, and really know your stuff on admin and customer support, we’d love to hear from you!


You can download the full job description and application form below:

Job pack

Application form

Please email your application form to by 9am on Monday 21st June 2021.

If you’d like to get in touch to have an informal chat about the role, please email


Interviews will take place on Zoom on Tuesday 29th June 2021. There may be the need for a second interview.