Job vacancy: Customer Services Officer

Job vacancy: Customer Services Officer

13 March 2023

Salary: £23,500 - £25,500 depending on experience
Hours: 35 hours per week. We’re happy to talk flexible working.
Based: Scouts Scotland Headquarters, Dunfermline with the flexibility to work using a hybrid model by agreement with your line manager

We’re looking for an enthusiastic customer services and admin individual to join our fun and friendly Central Services Team!

This is an exciting role that makes a big difference. You’ll work with the team to be the first point of contact for our enquiries and give excellent administration support to our Chief Executive Officer and our volunteer teams.

You’ll also work with our customers bookings at our fantastic Scout Adventures Centres, giving first-class support through the booking journey, and building great lasting relationships.

If you’re friendly and approachable, a real people person, have a great eye for detail, and really know your stuff on admin and customer support, we’d love to hear from you!


You can download the full job description below:

Job pack

Please make sure to read the person specification and then send a CV and a covering letter explaining how you meet the role criteria in no more than 600 words to by 9am on Thursday 30th March 2023.

If you’d like to get in touch to have an informal chat about the role, please email – 


Interviews will take place at Scout Adventures Fordell Firs, Dunfermline on Wednesday 12th April 2023.