Scouts Scotland Fundraising Promise and Charter
We hugely value the funding support we receive from our members and supporters – this helps us make a big difference to the young people involved in Scouting across Scotland.
We want to reassure anyone who supports us that our fundraising activities are legal, open, honest and respectful. We have outlined our commitments to our funding supporters below:
We (and our fundraising staff) will remain as members of Chartered Institute of Fundraising and therefore will adhere to the Chartered IOF Code of Conduct.
We will communicate with our supporters as they prefer, will maintain confidentiality and will make sure we protect personal data through adhering to current UK GDPR policies. We will not sell or share supporter data beyond Scouts. For more about our data protection policy.
Every communication with our supporters will include details on how to opt out of future information should they wish to do so.
We will not undertake any paid door-to-door fundraising activities, ask for direct debits on the street or ‘cold-call’ people for fundraising purposes.
We will always stop direct debits or standing orders received from donors if family or friends advise that the donor is vulnerable in some way.
We will endeavour to thank all of our donors and provide regular updates so that supporters can see the difference their donations have made (unless that supporter has opted out of communications).
We will regularly monitor and review the efficacy of our fundraising streams, to make sure donations are being used as wisely and efficiently as possible.
We will keep our fundraising practices under review and we will work with others with the aim of improving practice across the charity sector.
Complaints about fundraising activities
Although we hope our supporters feel valued and respected, if there are any occasions where a supporter wishes to discuss a complaint, please contact us first on firstname.lastname@example.org and we will aim to resolve the issue quickly and respectfully.
If after that you feel the issue is still not resolved please see the Fundraising Regulator Guidelines on how to make an official complaint.